Last updated February 15, 2020

Thank you for visiting and shopping at Hentaku.​ Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 0-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Hentaku is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If you receive a damaged product we deeply apologize and please contact us on our contact page and provide your Order ID.

International Shipping Policy

We do ship internationally and the shipping processing time is identical to our standard shipping.

Returns Policy

Our ​Return & Refund Policy​ provides detailed information about options and procedures for returning your order.